At FabricSales we offer a hassle free, no quibble returns procedure and are happy to refund or exchange a product providing it’s in a sealed fully re-sellable condition. Any items returned damaged will not be refunded, so we recommend using an insured courier to return items to us. Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).
In the event of a fault please contact us immediately. In most cases we will ask you to send a sample image of the product clearly showing the fault along with all the product labels – it not usually necessary to return the entire faulty product. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Should your original purchase qualify for free delivery due to spending over the promoted threshold, and you then return items to bring your order under the value of free delivery, a cost of £4.95 will be deducted from your refund to amend the original orders value.
Please note, samples cannot be returned.
How to Return:
If you would like to return any products to us, please notify us by email of your intention to do so, and please clearly include your details within the returned box.
Returns must be sent to:
Units 1 & 2 Triangle House